Terms and Conditions

Online shopping terms
Before you place an order, please read through our terms and conditions. Your placement of an order shows your acceptance of our terms and conditions. These terms and conditions apply to your access to and use of our online shop and apply to our goods as well.
If you have any questions in regards to our skincare products or how to shop at our website:, please don’t hesitate to contact us.

Customer service
In order to provide you with the best service quality, we welcome any questions, comments and suggestions about our skin products. Please contact us by email: or by phoning us on (852) 2377 9000.
This website is owned by AKWG International Limited. We are a global trading company dealing with luxury premium merchandise and FMCGs sourcing and 111SKIN is one of our exclusive brands. Our registered office located at 1204-1205 Leader Commercial Bld. 54-56 Hillwood Road, TST, HK
‘“We”or “Us” refers to 111SKIN. “you” means the person whose order is accepted by our website. The “recipient” means the person who receives the purchase bought through our website.
2. Price and Content
111SKIN has taken great care to ensure prices and the content of this website, including product description and ingredients, are accurate and correct. All our prices are shown on the website in HK dollars. Deliveries incur a postage and packing charge, as outlined in the website. Prices may change overtime
3. Products and availability
Every care has been taken diligently to ensure all product descriptions are as accurate as possible on the website. All items are subject to availability. Validly stated prices on our website remain in effect for so long as the products are available or as otherwise stated on our website
4. How to order
You can place an order through this website and pay with credit card, or contact us by email:
5. Payment
You can pay your purchases by credit card. We accept payment by Mastercard, Visa, PayPal and American Express cards. Please ensure that the details you enter are correct. Please note that all credit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to 111SKIN, we will not be liable for any delay or non-delivery of products. We retain the legal ownership of all products until full payment has been made by you and received by us and legal ownership of the products will immediately transfer back to us if we refund any payment for the products to you. Risk in the product transfers to you upon delivery.
6. Order Confirmation
Once you place an order with 111SKIN, you will receive a written confirmation email that your order has been received and processed. Please remember that when we accept your submitted order for products of this website, there is a legally binding contract.
7. Cancellations and return
Under the distance selling regulation you have the legal right to cancel your order within 7 working days from date of receipt of the products if you send us a notice of cancellation in written and return the products to us in their original, unopened and unused condition.
Please return your purchase within 7 working days of delivery in its original condition and enclosing proof of purchase E.g. receipt. Please obtain a free “receipt of postage” from the post office. The postage and packing charge will not be refundable however.
8. Delivery
We try our best to dispatch all our orders within 3 working days. However, in the event of any item being temporarily out of stock, we do ask you to allow 28 days. Please note that a signature is needed on delivery
9. Privacy & Security
111SKIN respects your privacy. We do not sell or share your personal data. Any information you provided on the website will be discreet. By using this website, you consent to the processing described therein and warrant that all data provided by you is accurate.
10. Intellectual property
The trademarks, logos and service marks ('intellectual property') displayed on our website are the registered and unregistered marks of 111SKIN, our affiliates, our licensors and/or our and are protected by HK and international trademark laws. Except in connection with placing an order for products or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property without our prior written consent.
11. Complaints
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
12. Statutory rights
Nothing contained in these Terms and Conditions of Sale affects or will affect the statutory rights of the Customer or the Recipient in relation to the quality, fitness or description of the goods supplied.
13. Charges to legal notices
We reserve the right to change these terms and conditions from time to time and we encourage you to review them as often as possible when you see this page. Any changes are effective immediately upon posting on the website
14. Disclaimer
This website may contain links to other websites operated by parties other than Such links are provided for your convenience only. 111SKIN does not control such websites and is not responsible for their contents. 111SKIN’s inclusion of links does not imply any endorsement of the material on such websites or any association with their operators. All links made to such other sites are made at your own risk and we accept no responsibility for any linked sites.